The CFPB has issued a request for information that seeks comment on potential changes to the CFPB’s practices for the public reporting of consumer complaint information.  Comments on the RFI must be received by June 4, 2018.

In the RFI, the CFPB seeks feedback on all aspects of its consumer complaint reporting and publication practices,

The CFPB’s October 2017 complaint report, which the CFPB calls a “special edition” monthly complaint report, departs from the format of the CFPB’s standard monthly reports.  (The CFPB’s June and July 2017 complaint reports were also called a “special edition.”)  Instead of analyzing monthly complaint trends and highlighting complaints received about a particular product

The CFPB’s June 2017 complaint report could serve as a call to arms to state attorneys general and regulators.  Unlike the CFPB’s prior monthly complaint  reports, the June 2017 report does not highlight complaints about one product  or complaints from consumers from one state.  Instead, the new report, which the CFPB calls a “special edition

The CFPB has issued its December 2016 complaint report which highlights complaints about debt collection.  The report also highlights complaints from consumers in Arizona and the Phoenix metro area.

General findings include the following:

  • As of December 1, 2016, the CFPB handled approximately 1,058,100 complaints nationally, including approximately 23,100 complaints in November 2016.
  • Debt collection

The CFPB’s Ombudsman’s Office has issued its fifth annual report covering the Office’s activities during fiscal year 2016 (October 1, 2015 through September 30, 2016).  The role of the Ombudsman’s Office is to assist in the resolution of individual and systemic issues that a depository entity, non-depository entity, or consumer has with the CFPB.

The

The CFPB has taken another step towards implementing its proposal to add a survey to its current complaint intake form that a consumer could choose to complete to provide feedback on the company’s response to his or her complaint.

The proposal would allow a consumer to opt-in and provide this feedback publicly, much the way

The CFPB has issued its November 2016 complaint report which highlights complaints about “other financial services,” a category that includes debt settlement, credit repair, check cashing, and money orders.  The report also highlights complaints from consumers in Oklahoma and the Oklahoma City metro area.

General findings include the following:

  • As of November 1, 2016, the

The Consumer Bankers Association and the American Bankers Association have submitted a comment letter setting forth their opposition to the CFPB’s proposed addition of a survey to the current complaint intake form.

In a notice published in the Federal Register in August 2016, the CFPB proposed to add a survey that consumers may choose to