normalization

ACA International white paper takes aim at misleading use of CFPB complaint data

By John L. Culhane, Jr. on February 25, 2016

Posted in Debt Collection, Regulatory and Enforcement

A new white paper issued by ACA International takes aim at the use of CFPB complaint data by The Alliance for a Just Society in a report titled “Unfair, Deceptive, and Abusive: Debt Collectors Profit from Aggressive Tactics.”

The Alliance’s report concluded that consumer complaints filed with the CFPB “suggest that unfair, deceptive and abusive tactics are prevalent in the debt collection industry.” … Continue Reading

ABA comments on normalization of CFPB consumer complaint data

By Barbara S. Mishkin on September 3, 2015

Posted in CFPB General, Regulatory and Enforcement

In response to the CFPB’s Request for Information seeking “best practices for normalizing relevant data” in the CFPB’s Consumer Complaint Database, the American Bankers Association has submitted a comment letter in which it asserts that normalization will not remedy the significant flaws inherent in the CFPB’s public disclosure of consumer complaint data. … Continue Reading