Two weeks ago, we reported on an article published by the American Banker, which alleged certain inaccuracies and flawed practices in the CFPB’s consumer complaint database, citing several current and former employees of the Bureau. This week, CFPB Director Richard Cordray wrote a sharp rebuke of the American Banker’s article, claiming that it was “riddled with inaccuracies about the database and how it works.”… Continue Reading
American Banker
American Banker claims CFPB complaint database believed to be unreliable
By Tristram Q. Wolf on
Posted in CFPB General, Regulatory and Enforcement
A recent article by the American Banker claims, based on undisclosed CFPB documents and interviews with current and former agency officials, that the CFPB’s consumer complaint database is widely held to be inaccurate and untrustworthy. The article points to what it believes to be egregious instances of duplicative complaints as well as the misidentification of companies.… Continue Reading