The CFPB has announced that it will hold a field hearing on March 28 in Des Moines, Iowa on the Bureau’s consumer complaint system.  The CFPB’s practice has been to use field hearings to announce new initiatives.  Director Cordray is slated to give remarks, and we would not be surprised to see Director Cordray announce

The Federal Reserve Board’s Office of the Inspector General (OIG) has issued an evaluation of the CFPB’s Consumer Response unit, which is responsible for managing the CFPB’s consumer complaint system.  First launched in July 2011 for credit card complaints, the system was expanded in November 2011 to take mortgage complaints and, earlier this year,