Recently, the twelve largest telecom providers and the attorneys general of all fifty states and Washington, D.C., entered into an agreement aimed at identifying and deterring robocalls. Although this agreement is intended primarily to help combat the use of robocalls, to make spam calls illegal and to protect consumers, the agreement’s emphasis on broader access to call-blocking functionality will likely pose challenges for a wide range of legitimate callers, including creditors and debt collection agencies.… Continue Reading