While most websites of businesses, including banks and financial services providers, should be accessible to individuals with disabilities, questions exist as to how this requirement is enforced.  On September 25, 2018, the U.S. Department of Justice issued a letter to a member of the U.S. House of Representatives in which it took the position that “noncompliance with a voluntary technical standard for website accessibility does not necessarily indicate noncompliance with the ADA.” … Continue Reading

The CFPB’s website has a new look.  Last week, the CFPB unveiled a set of updates to the website.  According to the CFPB, the new features “will help users quickly and easily browse the vast range of information, tools, and reports that we provide.”

We certainly hope that the changes will make it easier for website users to locate information, something we have encountered difficulty with from time to time. … Continue Reading

Last week, the CFPB launched a new interactive online tool it’s calling “Ask CFPB” that contains questions and answers intended to help consumers better understand financial products and services. The questions and answers are divided into three general categories: definitions, explanations of terms and features, and information designed to help consumers navigate various situations (e.g.Continue Reading