The CFPB has announced the appointment of Robert G. Cameron to serve as the Bureau’s private education loan ombudsman. Mr. Cameron joins the Bureau from the Pennsylvania Higher Education Assistance Agency where he was a high-ranking official responsible for litigation, compliance, and risk mitigation efforts.
The ombudsman position was created by the Dodd-Frank Act. The ombudsman is responsible for receiving, reviewing, and attempting to resolve complaints from private student loan borrowers and for compiling and analyzing complaint data on private education loans and making appropriate recommendations to the Secretary of the Treasury, the Bureau Director, the Secretary of Education, and Congress.
The ombudsman position had been unfilled since the resignation last August of Seth Frotman, who has been a vocal critic of the Bureau since his departure from the Bureau.