The CFPB has released its first in-depth report analyzing complaint submission patterns throughout the credit life cycle, by demographic characteristics.

The findings are based on the approximately 1 million consumer complaints that were submitted to the CFPB between 2018 and 2020. To prepare the report, the CFPB matched address information from complaints to census tracts. 

We first review recent studies finding racial disparities in connection with consumer complaints and look at the methodology used for those studies and its limitations.  We then discuss how the CFPB uses complaint data, the risks faced by companies that are the subject of complaints, and the key components of an effective complaint management system

The CFPB has announced a number of “enhancements” to its consumer complaint database.  In March 2018, the CFPB issued a request for information seeking comment on potential changes to its practices for the public reporting of consumer complaint information.  (The RFI was one of twelve RFIs issued under former Acting Director Mulvaney’s leadership that sought

The Office of Inspector General for the CFPB (and the Fed) recently issued a report on its evaluation of the Office of Consumer Response’s sharing of complaint data within the CFPB.

As background, the report describes the tools available to Bureau users of complaint data (complaint-sharing tools) to search such data, identify issues, and summarize

A group of 35 Democratic Senators have sent a letter to Mick Mulvaney and Leandra English urging the CFPB to continue to publicly disclose consumer complaint information.

In remarks last month at an American Bankers Association conference, CFPB Acting Director Mick Mulvaney is reported to have strongly criticized the CFPB’s policy of publicly disclosing consumer

In remarks earlier this week at an American Bankers Association conference, CFPB Acting Director Mick Mulvaney is reported to have strongly criticized the CFPB’s policy of publicly disclosing consumer complaint information and suggested that the policy is likely to be discontinued.

As initially adopted, the CFPB’s policy statement on the disclosure of consumer complaints limited 

The CFPB has apparently decided to put its monthly complaint reports on hold.

The CFPB’s last monthly complaint report was its October 2017 report, a “special edition” report that provided data on servicemember complaints on a nationwide and state-by-state basis.  (This “special edition” report, like other CFPB “special edition” monthly complaint reports, departed from