The CFPB has announced a number of “enhancements” to its consumer complaint database.  In March 2018, the CFPB issued a request for information seeking comment on potential changes to its practices for the public reporting of consumer complaint information.  (The RFI was one of twelve RFIs issued under former Acting Director Mulvaney’s leadership that sought

The Office of Inspector General for the CFPB (and the Fed) recently issued a report on its evaluation of the Office of Consumer Response’s sharing of complaint data within the CFPB.

As background, the report describes the tools available to Bureau users of complaint data (complaint-sharing tools) to search such data, identify issues, and summarize

A group of 35 Democratic Senators have sent a letter to Mick Mulvaney and Leandra English urging the CFPB to continue to publicly disclose consumer complaint information.

In remarks last month at an American Bankers Association conference, CFPB Acting Director Mick Mulvaney is reported to have strongly criticized the CFPB’s policy of publicly disclosing consumer

In remarks earlier this week at an American Bankers Association conference, CFPB Acting Director Mick Mulvaney is reported to have strongly criticized the CFPB’s policy of publicly disclosing consumer complaint information and suggested that the policy is likely to be discontinued.

As initially adopted, the CFPB’s policy statement on the disclosure of consumer complaints limited 

The CFPB has apparently decided to put its monthly complaint reports on hold.

The CFPB’s last monthly complaint report was its October 2017 report, a “special edition” report that provided data on servicemember complaints on a nationwide and state-by-state basis.  (This “special edition” report, like other CFPB “special edition” monthly complaint reports, departed from

The CFPB has issued a request for information that seeks comment on potential changes to the CFPB’s practices for the public reporting of consumer complaint information.  Comments on the RFI must be received by June 4, 2018.

In the RFI, the CFPB seeks feedback on all aspects of its consumer complaint reporting and publication practices,

The CFPB’s October 2017 complaint report, which the CFPB calls a “special edition” monthly complaint report, departs from the format of the CFPB’s standard monthly reports.  (The CFPB’s June and July 2017 complaint reports were also called a “special edition.”)  Instead of analyzing monthly complaint trends and highlighting complaints received about a particular product