On September 9, 2014, then-Governor Jerry Brown of California signed into law Assembly Bill No. 2365. The law, which went into effect in January of 2015, prohibits contracts for the sale or lease of consumer goods from including a provision waiving the consumer’s right “to make any statement regarding the seller or lessor or its employees or agents, or concerning the goods or services.”… Continue Reading
customer review
CFPB issues compliance bulletin on consumer reviews
By John L. Culhane, Jr. on
Posted in CFPB, Regulatory and Enforcement
The CFPB has issued a compliance bulletin that discusses business practices related to customer reviews that could be considered deceptive or unfair for purposes of the CFPA’s UDAAP prohibition.
The bulletin begins with a discussion of the Consumer Review Fairness Act (CRFA) which was enacted in 2016. The CRFA provides that certain provisions in a “form contract” are void from the contract’s inception. … Continue Reading