The Consumer Bankers Association has released the results of a national survey that looked at how consumers value banking services and innovation.  The survey was conducted in February 2023 and included 1,197 adults across the U.S., representative by geography, age, gender, education level, and race.

Key survey results included the following:

  • 83% of respondents believe banks are doing a good job helping them avoid scams.
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The Wall Street Journal has reported that the seven large banks that own Zelle are discussing possible approaches to fraudulent transactions on the Zelle network.  According to the WSJ, the Zelle network rules under consideration would establish network-wide guarantees to reimburse scam victims and create liability sharing agreements, which could go live as soon as January 1, 2023. … Continue Reading