CFPB, Federal Agencies, State Agencies, and Attorneys General
The CFPB is seeking comments on changes to its semi-annual Terms of Credit Card Plans (TCCP) Survey. Comments must be submitted by October 17, 2022.
Amendments to the Truth in Lending Act made in 1988 by the Fair Credit and Charge Card Disclosure Act require the CFPB to conduct the TCCP Survey. The information that…
The CFPB published two notices in today’s Federal Register seeking OMB approval for two surveys, one dealing with debt collection and the other with household balance sheets.
Debt collection. The request described in the notice is a resubmission of a previously published request to OMB seeking approval to conduct an online survey of 8,000…
The CFPB has published a notice in the Federal Register announcing that it plans to seek OMB approval to conduct online testing of ATM/overdraft disclosures with 8,000 individuals. Comments are due on or before January 16, 2018.
According to the notice, the testing “will explore consumer comprehension and decision-making in response to overdraft disclosure forms. …
The CFPB has published a notice in the Federal Register that it has submitted to OMB its request to conduct an online survey of 8,000 individuals as part of its research on debt collection disclosures. Comments must be received on or before December 14, 2017. In June 2017, the CFPB had published a notice in…
In a notice published earlier this week in the Federal Register, the CFPB announced that it plans to seek OMB approval to conduct an online survey of approximately 8,000 individuals as part of its research on debt collection disclosures. Comments must be received on or before August 4, 2017.
Last July, in anticipation of…
The CFPB released two items at year-end: the results of its 2016 annual employee survey and its updated Diversity and Inclusion Strategic Plan (Strategic Plan) for 2016-2020.
Survey. Of the 1,567 CFPB employees surveyed, 1,372 (almost 87.6%) responded to the 2016 survey. We were pleased to see that the survey results appear to show that…
The CFPB has taken another step towards implementing its proposal to add a survey to its current complaint intake form that a consumer could choose to complete to provide feedback on the company’s response to his or her complaint.
The proposal would allow a consumer to opt-in and provide this feedback publicly, much the way…
The Consumer Bankers Association and the American Bankers Association have submitted a comment letter setting forth their opposition to the CFPB’s proposed addition of a survey to the current complaint intake form.
In a notice published in the Federal Register in August 2016, the CFPB proposed to add a survey that consumers may choose to…
The CFPB has published a notice in the Federal Register indicating that it is planning to conduct a “Financial Well-Being National Survey.”
In the notice, the CFPB states that through its prior research, it has determined that improvement in consumer financial well-being is the ultimate goal of its financial literacy initiatives. To inform its identification…
The American Bankers Association has submitted a letter commenting on the CFPB’s request for approval from the Office of Management and Budget to conduct “a national web survey of 8,000 individuals as part of its study of ATM/debit card overdraft disclosure forms.”
In its request, the CFPB stated that the survey “will explore consumer comprehension…
