Yesterday, the FTC announced that it has made its online Complaint Assistant easier to use for consumers who want to file a complaint with the FTC through their mobile device. 

While the CFPB has optimized its Spanish language website for mobile use, it has not yet done so for its English language website.  Consumers accessing the CFPB’s English language website through a mobile device can file a complaint but they must use the same format as the one that appears when accessing the CFPB’s website through a desktop computer or similar device. 

We expect the CFPB will soon follow the FTC by developing a format that makes it easier for all consumers to file complaints with the CFPB using a mobile device.