On March 10, 2015, the CFPB held a field hearing on arbitration. At the hearing, Alan S. Kaplinsky, Practice Leader of Ballard Spahr’s Consumer Financial Services Group, presented the industry’s perspective on arbitration agreements. (The hearing coincided with the CFPB’s release of the final results of its consumer arbitration study as mandated by Section 1028 of the Dodd-Frank Act.)
The CFPB recently released a video of the field hearing. Alan’s remarks can be found at the following segments of the video: 23 to 33 minutes, 54 to 58 minutes and 70 minutes to 73 minutes.