The CFPB has created a new online form for obtaining informal staff guidance on questions about CFPB regulations. A link to the new form appears on the CFPB’s website on the “Compliance and guidance” page.
It is unclear whether the new form is intended to replace the email address and phone number previously given by the CFPB for regulatory questions (CFPB_reginquiries@cfpb.gov; (202) 435-7700) since the website’s eRegulations page still invites questions at that email address and phone number.
With regard to the new online form, the CFPB states: ” You can expect to hear back from us in 10-15 business days. If we need more time to answer your question or cannot answer your question, we will tell you. Response times and formats vary depending on the current volume of questions, the amount of time needed to research your question, and staff availability.”