The CFPB issued a press release earlier this week to announce that it has made a series of enhancements to its consumer complaint database.  The CFPB announced its plans to make the enhancements in September 2019 in conjunction with its announcement that it would continue to publicly disclose consumer complaints.

One of the enhancements is the addition of a geospatial view that allows complaints to be viewed by state with a U.S. map visualization.  Other enhancements allow database users to:

  • Select from set of pre-defined time frames (e.g., 3 years)
  • Map complaints per 1,000 population or total complaints by state
  • View aggregate information about products and issues consumers submit complaints about
  • Apply word searches and filters to update the interactive map