The CFPB has published a notice in today’s Federal Register stating that the CFPB is developing a form to allow companies to “proactively participate” in its online company portal for viewing and responding to consumer complaints.

According to the notice, the CFPB’s proposed form, the “Company Portal Boarding Form,” will “serve to streamline information collection”

Companies logging on to the CFPB’s company portal recently discovered that the CFPB had posted new “Response Guidance.”  The guidance supplements the CFPB’s Company Portal Manual which describes the operation of the online portal used by companies to view complaints submitted to the CFPB by consumers.  The CFPB also maintains a consumer portal

The CFPB has released an updated version of its Company Portal Manual that describes the operation of the portal through which companies can view and respond to consumer complaints submitted through the CFPB’s complaint system (which the CFPB plans to expand beyond complaints about credit cards and mortgages to include complaints about other products such