CFPB, Federal Agencies, State Agencies, and Attorneys General
In August 2017, we reported that the CFPB had given the mortgage industry a first look at the Internet-based platform it is developing for industry members to use to submit data under the Home Mortgage Disclosure Act (HMDA).
The CFPB recently provided an update on the status of the HMDA portal. … Continue Reading
The CFPB has released an overview of an updated online company portal for viewing and responding to consumer complaints that it plans to launch in early 2017.
The overview is intended to serve “only as a first glance at the updated system and is designed to highlight key Portal updates and changes.” … Continue Reading
The CFPB has published a notice in today’s Federal Register stating that the CFPB is developing a form to allow companies to “proactively participate” in its online company portal for viewing and responding to consumer complaints.
According to the notice, the CFPB’s proposed form, the “Company Portal Boarding Form,” will “serve to streamline information collection” from companies seeking to register to use the company portal and “result in a greatly enhanced and efficient experience from both the consumers and companies’ perspectives.” … Continue Reading
Companies logging on to the CFPB’s company portal recently discovered that the CFPB had posted new “Response Guidance.” The guidance supplements the CFPB’s Company Portal Manual which describes the operation of the online portal used by companies to view complaints submitted to the CFPB by consumers. The CFPB also maintains a consumer portal for consumers to use to check the status of their complaints and view companies’ responses. … Continue Reading
The CFPB has released an updated version of its Company Portal Manual that describes the operation of the portal through which companies can view and respond to consumer complaints submitted through the CFPB’s complaint system (which the CFPB plans to expand beyond complaints about credit cards and mortgages to include complaints about other products such as deposit accounts.)… Continue Reading
